The NSW Ombudsman's annual reports do not say how many complaints end with the agency fixing something. The last report to carry an outcome measure was 2017-18, when it gave a percentage of "improved outcome" matters with no count or base.
In May 2026 the Ombudsman, Paul Miller, gave a parliamentary committee a figure. Between July 2025 and the end of February 2026 the Office took further investigatory action on 2,120 actionable complaints. "Of those, around 26 per cent have subsequently resulted in the agency taking some form of corrective or remedial action."
That is about 550 complaints in eight months. It is useful to know. It is also a figure the Office evidently can produce, and has not published in its own reports. It covers only the quarter or so of complaints that get further action, not the three in four closed at assessment.
Sources: Joint Committee on the Ombudsman, the LECC and the Crime Commission, transcript of 8 May 2026, p 30; Annual Report 2017-18 p 7.