In 2019-20 and 2020-21 the Commission's annual report ended with about 30 pages of statistics. They included the median number of days complaints and summary dismissals were open (203 and 49 days in 2020-21), a table headed "Complaints About Us, Grievances and RTI Applications", investigations broken down by the age, gender, firm size and location of the lawyers involved, and a table of consumer redress.
The redress table counted apologies, improved communication, management system changes and money. Financial redress obtained through complaints was $81,973 in 2018-19, $26,449 in 2019-20 and $54,674 in 2020-21.
None of this has appeared since. The 2021-22 report said "Changes to the Commission's reporting and data cleansing process were also made to improve the quality of the data reported each year" and that "figures are now calculated and recorded differently". It gave no specific reason for dropping the appendix. Queenslanders can no longer see from the annual report what complainants get back, or the median time they wait.
Sources: LSC Annual Report 2019-20, Appendix B, pp 13-14, 29; Annual Report 2020-21, Appendix B, pp 11-14, 26; Annual Report 2021-22, PDF p 29.