A body whose work is checking other agencies' administration might be expected to check its own annual report. Some figures in recent reports do not agree with each other.
- The 2023-24 report said 93 per cent of formal recommendations were accepted. The 2024-25 report corrected it: "The correct result was 84%."
- The 2023-24 highlights page says the Office received 33,739 complaints and enquiries. The appendix shows 33,621 received. The 33,739 is the number finalised.
- The 2024-25 report says approximately 43 per cent of National Student Ombudsman complaints "have now been resolved". The appendix, at 30 June 2025, shows 482 finalised of 1,471 received, which is 33 per cent. The report does not give the date of the 43 per cent figure.
- The 2024-25 appendix shows 890 VET Student Loans Ombudsman complaints received. The body of the report shows 100 and 714.
None of these is large. The report itself warns that data "may have been re-classified or backdated". But the headline pages are the ones most people read.
Sources: Annual Report 2023-24 pp 10, 30, 95; Annual Report 2024-25 pp 15, 82-83, 106-107, 163, 183.