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Ahpra

KPIs announced, reported once

In 2013/14 Ahpra set timeliness targets for every stage of a notification and reported partial results: investigations completed within six months were 59% against a target of 80%. It wrote: "Having introduced KPIs in 2014, we will be reporting on our performance in 2015." Later annual reports...

In 2013/14 Ahpra set timeliness targets for every stage of a notification and reported partial results: investigations completed within six months were 59% against a target of 80%. It wrote: "Having introduced KPIs in 2014, we will be reporting on our performance in 2015." Later annual reports do not report against the full set. The 2015/16 and 2016/17 reports gave a result against one of them, preliminary assessment within 60 days (97.7% and 98.1%). In 2016/17 a different target appeared, no more than 15% of investigations open for more than a year; the result was 25.5%. That target does not appear again.

Sources: AR 2013/14 pp 10, 126; AR 2015/16 p 45; AR 2016/17 pp 44, 53.